What Does a Computer Technician Do?

Computer technicians are often assisted by computer technicians, sometimes called computer assistants or help desk technicians. Technicians work in a variety of environments, including businesses, government agencies, non-profit organizations, as well as third-party computer support companies. Many network administrators and programmers embark on their careers as computer technician hiring.

Computer technicians should also be aware that although many people use computers regularly, their knowledge of computer technology and software may be limited, so the technician must be able to provide information, educate and advise clients and customers. This can be challenging, especially when providing technical phone support for difficult customers.

Third Party Computer Support

Many companies are too small to keep an IT department or even a full-time IT professional on their payroll. These companies can rely on third-party IT companies to provide support, repair services, and help with technology purchasing decisions.

Technicians working for these companies may have to juggle multiple customers, each of whom has specific technology needs. A technician may provide support primarily by phone, email or chat, but may have to make periodic on-site visits to meet with customers or work directly on the machines.

Education, Training and Certification

There is no educational or training path to becoming a computer technician or support specialist. Technicians enter this field from a variety of backgrounds, including graduating from vocational or academic programs, earning a professional certification, or completing an internship:


Computer technicians generally must have at least a high school diploma or its equivalent, in addition to technical knowledge of computers and software packages. While it’s easier to get a job if you have a bachelor’s degree in an IT field, having a degree is not always necessary to find work in this industry. Community colleges and business schools offer associate degrees as well as certificates and degrees in computer technology.

License and background check

Being a computer technician or support specialist does not require a license. However, the technician providing services on site may need a valid driver’s license, auto insurance, and can demonstrate that the vehicle is in working order. Employers may also choose to conduct criminal background checks on technicians, especially those performing on-site services. 

Certificate programs

Professional certification is a certification system that allows professionals to demonstrate their knowledge and skills. Certification programs are often supported by business and industry associations. In many cases, obtaining a certificate requires the candidate to pass a certification test, and in some cases, it also requires the candidate to provide work documents and an education history. 

Within the technology industry, the main barrier to obtaining a professional qualification is passing a supervised test. Although courses are often not required with certificate programs, trial programs are often available through trade schools, adult education programs, and trial companies. Candidates can also prepare for an exam through a self-exam, using printed materials or online. 

Maintaining professional qualifications can go a long way toward finding a job at a technology company. Many employers list grade expectations on their to-do lists. One of the most requested certificates is A +, awarded by CompTIA. CompTIA as a non-profit professional business association that issues a full range of IT credentials. A + is often considered a basic qualification for individuals seeking a position as a

computer support specialist. Those who pass the certification test will demonstrate an understanding of computers, computer repairs, network issues, and security.

Software companies and other IT companies can endorse their own certification programs. These proprietary certificates evaluate candidates for their knowledge of security software, tools, and systems. Microsoft, for example, has agreed to a number of credentials, many of which may require a computer technician.

Recorded Learning

Recognized by the US Department of Labor, Registered Apprenticeships allow participants to learn the new business program while working under the guidance of more experienced professionals. Those who choose specialized learning will receive computer-assisted support through a combination of on-the-job training and classroom education. Completing an apprenticeship gives the apprentice credit that can be put on a resume and used to find work.


Many employers offer educational benefits to their employees. Computer technicians, or those applying for the jobs of a computer technician, should ask if an employer offers help with the cost of an education or certification. Because some jobs in this field require proprietary credentials, finding an employer that can help pay for these credentials can help employees advance their careers debt-free.

Expectations on the work and business environment

Because support services are needed in many different environments, an IT technician can work in one or more of the following contexts:

Corporate, School, Organizational, or Government Offices: Many IT technicians perform their functions in an office environment. In some cases, the technician is an employee of the industry, organization or group and provides support services within a department or throughout the organization. IT support specialists working for a contractor can be “on call” and visit customer office sites to assist staff, troubleshoot, install software and network. institution.

Call center: some support specialists work remotely, interacting with messengers and customers from a call center dedicated to the messenger and technical support service. Call center support can be provided via telephone, chat, or email conversations.

Home Office: The fee on standalone computers, in addition to those who work with a technical support contractor, can work from a home office, providing telephone or chat support, or visiting point of sale customers to provide services.

Homes and other facilities: Information technologies can work in retail stores, places of worship, homes and other environments during personal calls to solve computer and software problems.